Overview
This policy explains how Amino (“we”, “us”) processes and ships orders placed at [website URL]. By placing an order, you agree to the terms below.
Because peptides are temperature-sensitive, we pack and ship every order to protect product quality in transit. For returns, refunds and cancellations, please see our separate Returns Policy.
Order processing
Orders are processed within [1–2] business days of payment clearing. Business days are Monday to Friday, excluding public holidays.
- Orders placed before [2:00 pm, time zone] on a business day usually ship the same day.
- To avoid parcels sitting in depots over the weekend, cold-shipped orders placed after [Wednesday] may be held and dispatched the following [Monday].
- During sales, new product launches or holiday periods, processing may take up to [3–5] business days. We will post any delays on our website.
- We may contact you to verify an order before it ships. Orders that cannot be verified within [5] business days will be cancelled and refunded in full.
You will receive a confirmation email when your order is placed and a dispatch email with tracking once it ships.
Shipping methods and rates
Shipping costs are calculated at checkout and depend on destination, order weight and the method you choose. Delivery estimates start from the dispatch date, not the order date.
| Method | Estimated delivery | Cost |
|---|---|---|
| Standard tracked | [3–5] business days | [£X.XX], free over [£XX] |
| Express tracked | [1–2] business days | [£X.XX] |
| Next-day (order by cut-off) | Next business day | [£X.XX] |
| International tracked | [5–14] business days | Calculated at checkout |
Delivery times are estimates from our carriers, [Carrier names], and are not guaranteed. We cannot ship to PO boxes or parcel lockers for cold-shipped items. Please check your address carefully; we are not responsible for orders sent to an incorrect address entered at checkout, and re-shipping costs will be charged to you.
Packaging and storage on arrival
Lyophilised (freeze-dried) peptides are stable at room temperature for short periods and ship in sealed vials inside protective, discreet packaging. [Reconstituted or temperature-sensitive products ship with insulated packaging and ice packs.]
- Each vial is sealed and labelled with the product name, batch number and quantity.
- Certificates of analysis are available for each batch at [link or “on request”].
- Please refrigerate products promptly on arrival and store them as directed on the product page.
We are not responsible for product degradation caused by parcels left uncollected, delivery delays you requested, or storage after delivery.
International shipping and customs
We ship to [list of countries / “the countries shown at checkout”]. The rules on importing peptides differ from country to country, and it is your responsibility to confirm that the products you order can be legally imported where you live.
- Import duties, taxes and customs fees are not included in our prices and are paid by the recipient.
- We are not responsible for orders delayed, seized or destroyed by customs. These orders are not eligible for a refund or reshipment.
- We will declare the contents and value of every parcel accurately on customs forms. We cannot mark orders as gifts or under-declare their value.
- We do not ship to [restricted countries or regions].
Lost, damaged or incorrect orders
If your order arrives damaged, incomplete or wrong, email info@aminohealthcare.org within [48 hours] of delivery with your order number and clear photos of the parcel, packaging and vials. Please keep all packaging until your claim is resolved.
- Damaged or broken vials: we will send a free replacement or issue a full refund for the affected items.
- Wrong or missing items: we will send the correct items at no cost to you.
- Lost in transit: if tracking shows no movement for [7] business days (domestic) or [15] business days (international), contact us and we will open a claim with the carrier. Once the carrier confirms the loss, we will reship or refund.
- Marked as delivered but not received: please check with neighbours and your local depot first. We will then help you file a claim, but we cannot replace parcels confirmed delivered to the address provided.
Product use
[Our products are sold for laboratory research purposes only. They are not intended for human or veterinary use, diagnosis or treatment.] By ordering, you confirm that you are at least 18 years old and will use the products in line with all applicable laws.