Overview
This policy explains how Amino (“we”, “us”) handles returns, refunds and cancellations for orders placed at [website URL]. By placing an order, you agree to the terms below.
Because peptides are temperature-sensitive and must stay sealed to guarantee purity, our return terms are stricter than for general goods. This does not affect any statutory rights you have under the consumer laws that apply where you live. For delivery times, rates and lost parcels, please see our separate Shipping Policy.
Returns
We accept returns of unopened, sealed products within [14] days of delivery. For safety and quality reasons, we cannot accept any product once its seal has been broken or its storage cannot be verified.
Eligible for return
- Vials with original seals and caps intact, in their original packaging
- Products returned within [14] days of delivery
- Items that were faulty, damaged or sent in error (see the next section)
Not eligible for return
- Opened, unsealed or reconstituted vials
- Products that have been stored outside our recommended conditions
- Items marked as final sale or clearance
- Orders refused at delivery or returned to us as undeliverable because of an incorrect address
Unless the return is due to our error, you pay the return shipping cost. We recommend a tracked service, as we cannot refund parcels lost on the way back to us.
Faulty, damaged or incorrect items
If your order arrives damaged, faulty or wrong, email info@aminohealthcare.org within [48 hours] of delivery with your order number and clear photos of the parcel, packaging and vials. Please keep all packaging until your claim is resolved.
- Damaged, broken or faulty vials: we will send a free replacement or issue a full refund for the affected items.
- Wrong or missing items: we will send the correct items at no cost to you.
In these cases we cover any return shipping and refund your original shipping charge. Lost parcels are handled under our Shipping Policy.
How to request a return and refund
- Email info@aminohealthcare.org with your order number, the items you want to return and the reason.
- We will reply within [2] business days with a Return Authorisation (RA) number and the return address. Parcels sent without an RA number may be refused.
- Pack the sealed items securely, write the RA number on the outside and send them within [7] days of receiving your RA.
- Once the return arrives, we will inspect it and email you to confirm whether it has been approved.
Approved refunds go back to your original payment method within [5–10] business days. Original shipping charges are refunded only if the return is due to our error. Depending on your bank, it may take a few extra days for the refund to appear on your statement.
Order cancellations
You can cancel an order free of charge until it has been dispatched. Email info@aminohealthcare.org as soon as possible with your order number. Once a dispatch email has been sent, the order can no longer be cancelled and the returns terms above apply.
We reserve the right to cancel any order, for example because of a pricing error, stock shortage, failed verification or a shipping restriction to your destination. If we cancel, you will receive a full refund.